Privacy and Terms
WHY DO WE COLLECT YOUR PERSONAL INFORMATION?
Collecting your information is essential for us to provide our products and services to you. It also helps
us to understand your needs, enabling us to provide you with a greater quality of service.
HOW DO WE COLLECT PERSONAL INFORMATION?
We only collect information when you knowingly provide it. Collection may include requesting
information by phone, filling out a registration form on check-in, providing your business card to us, or
e-mailing or faxing us your details.
DO WE DISCLOSE YOUR PERSONAL INFORMATION TO ANYONE?
We may disclose your personal information where you have consented to us doing so. We may also be
required or authorised by law to disclose your personal information.
IS YOUR PERSONAL INFORMATION UP-TO-DATE?
It is important that the personal information we collect is accurate, complete and up-to-date. You can
contact us at any time to update your personal information, or to tell us if your personal information is
inaccurate or incomplete.
IS YOUR PERSONAL INFORMATION SECURE?
We take all reasonable precautions to safeguard your personal information from misuse, unauthorised
access, modification or disclosure. When your information is no longer required we securely destroy it
from our systems.
CAN YOU ACCESS YOUR PERSONAL INFORMATION?
You may request access to the information we hold about you by contacting us. We may be required by
law to retain your personal information after you have ceased your relationship with us.
DOES YOUR PERSONAL INFORMATION LEAVE THE COUNTRY?
We do not send personal information outside the country unless to do so is authorised by law.
WHAT ABOUT SENSITIVE INFORMATION?
Sensitive information can be about racial or ethnic origin, membership of a profession or trade, personal
health or other personal information. We only collect, use or disclose sensitive information about you as
is allowed by law.
We constantly review our policies and procedures to keep up-to-date with changes in law, technology
and the needs of our guests and we may change this policy from time to time.
CAN YOU COMPLAIN ABOUT A BREACH OF YOUR PRIVACY?
You may lodge a concern or complaint with us by writing to the General Manager. Additional Privacy
Information For additional information on privacy visit the Australian Federal Privacy Commissioner’s